Vigilant Support

Vigilant’s Customer Support team prides itself in its customer intimate approach to servicing the Vigilant members. Customer Support will address any concerns relating to the purpose or functionality of the Vigilant product. Vigilant will make every effort within their scope of expertise to assist in resolving any issue. This philosophy makes the Vigilant Customer Support Department unique in the industry by removing itself totally from the restricted, limited and impersonal “Technical Support” practices.

In addition, those current with their Customer Support are entitled to receive all Vigilant software updates free. This keeps you current with the most recent enhancements to Vigilant.

In this section, you can browse the Tip Sheets, access downloads or request updates for your Vigilant program and find out what peripherals are Vigilant Ready.


Vigilant Customer Support hours are from 9:00am – 6:00pm EST Monday to Friday. Extended Emergency Customer Support is available between the hours of 6:00pm and 10:00pm EST from Monday to Friday and from 9:00am-9:00pm EST Saturday and Sunday.

Contact Support

Customer Support: 416.322.5744 ext2
Fax: 416.322.0809
Email: [email protected]